1.14-day refunds
If you are not happy with a paid plan, you can ask for a full refund within 14 days of being charged. This applies to your first payment and to each renewal, monthly or yearly. You don't need to give a reason.
After 14 days, payments are not normally refundable, but you can cancel at any time to stop future renewals. We may still refund in exceptional cases, for example a service outage or a billing mistake.
2.How to ask for a refund
Payments are processed by Paddle.com, our reseller and Merchant of Record, so refunds are paid by Paddle to your original payment method. You can ask either:
- by emailing us at [email protected] with the email address on your account; or
- through Paddle, at paddle.net, using the details on your receipt.
Refunds usually show up within 5 to 10 working days, depending on your bank.
3.What happens after a refund
A refunded subscription is cancelled. Your account, connections and digests are not affected, but features that need the plan stop applying, as described in our Terms of Service.
4.Cancelling instead
If you just want to stop paying, cancel from Settings → Billing. Your plan keeps working until the end of the period you have already paid for.
5.Your legal rights
This policy is in addition to your statutory rights as a consumer, which it does not affect. It is offered by Quexo Limited.